Effective date: November 5, 2026
Coded Healthcare & Behavioral Services LLC (“Coded Healthcare,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, codedhb.com, and through our communications with you, how we use it, and the choices you have. It applies to this website and to our text messaging and phone communications.
Information we collect
- Contact and appointment information — your name, phone number, email address, and the reason for your visit when you submit a form on this website, call us, or book an appointment through our scheduling partner.
- Communications — records of calls, voicemails, text messages, and emails exchanged with our office, including appointment confirmations and reminders.
- Website usage data — standard technical information such as pages visited, browser type, and device information, collected through cookies and similar tools to keep the website secure and understand how it is used.
Please do not send sensitive medical details through website forms or text messages. Information about your treatment is protected health information governed by HIPAA and by our Notice of Privacy Practices, which is available at our offices and on request.
How we use your information
- To respond to your inquiries and schedule, confirm, and remind you about appointments
- To coordinate your care and communicate with you about your treatment
- To send intake forms and pre-visit information
- To operate, secure, and improve our website and services
- To comply with legal and regulatory obligations
Text messaging (SMS)
When you provide your mobile number through a form on this website, when booking an appointment, or verbally to our team, you agree to receive text messages from Coded Healthcare & Behavioral Services about your appointments and care — for example, appointment reminders and confirmations, telehealth links, intake form links, and replies to your messages.
- Message frequency varies based on your appointments and communications with us.
- Message and data rates may apply, depending on your mobile carrier plan.
- Reply STOP at any time to opt out of text messages. Reply HELP for assistance, or call us at (630) 943-0412.
- Consent to receive text messages is not a condition of receiving treatment or any services.
- We do not share, sell, or rent your mobile phone number or your text messaging opt-in consent to third parties for their marketing purposes.
How we share information
We share information only as needed to provide and support your care and our operations: with our scheduling, electronic health record, phone, and messaging service providers who process it on our behalf under confidentiality obligations; with your insurance plan for coverage and payment; and when required by law. We do not sell your personal information.
Data security and retention
We use administrative, technical, and physical safeguards appropriate for a healthcare practice to protect your information. We retain communications and records for as long as required for your care, our operations, and applicable law.
Your choices and rights
You may opt out of text messages at any time by replying STOP, and you may ask us to correct your contact information by calling (630) 943-0412. Your rights regarding your health information — including access, amendment, and accounting of disclosures — are described in our Notice of Privacy Practices.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
Contact us
Coded Healthcare & Behavioral Services LLC
494 W Boughton Rd, Suite 4D, Bolingbrook, IL 60440
Also in Shorewood: 220 Channahon St, Suite 2W, Shorewood, IL 60404
Phone: (630) 943-0412 · Email: info@codedhb.com